UCOPIA and Alcatel-Lucent Enterprise present their joint digital offering for hotels at Food Hotel Tech 2019
- An end-to-end solution including WiFi hotspots, a captive connection portal, a communication and collaboration platform, innovative proximity marketing services and advanced room stations incorporating artificial intelligence.
- This offering will enable hotels to offer a differentiated and personalised experience to each guest by capitalising on their WiFi and voice network.
UCOPIA, the European leader in Wi-Fi connectivity and tailor-made proximity experiences, announces its presence at Food Hotel Tech, the digital and technological innovations exhibition dedicated to the hotel and restaurant industry, on 18 and 19 March 2019, in Paris, Hall B.
On stand G37, UCOPIA and Alcatel-Lucent Enterprise, leader in the French business communications market, will be presenting visitors with a joint solution dedicated to the hotel sector. Comprising Wi-Fi kiosks, a captive connection portal in the hotel’s corporate colours, personalised proximity marketing services and a CPaaS/UCaaS communication and collaboration services platform incorporating artificial intelligence, it will enable them to offer a truly immersive experience to their travellers by capitalising on a secure Wi-Fi connection.
The UCOPIA captive portal, which will be demonstrated on stand G37, will enable travellers to take advantage of a virtual concierge service to order personalised services such as meal deliveries, useful addresses for places to visit, promotional offers from the hotel spa, etc., and to chat live with staff.
ALE’s demonstrations will focus on the end-to-end digital experience for hotel guests and staff, integrating innovative services and technologies such as :
- A new series of OmniAccess®Stellar WLAN kiosks for rooms, hotel lobbies and outdoor areas
- Artificial Intelligence integrated into intelligent room stations thanks to eConcierge services and voice commands
- The Rainbow CPaaS solution (on-demand communication platform) that connects the entire hotel ecosystem (humans, chatbots, connected objects and processes)
- Solutions for staff mobility and collaboration
- Connected rooms with home automation integration
- Location-based services
- Cloud-based services
Jean-Philippe Lenot, Head of Hotel Sector Europe & North Africa at Alcatel-Lucent Enterprise, will present the company’s vision of the hotel sector at the conference “The future is now: the customer experience at the heart of the hotel concept“, on Tuesday 19 March 2019 at 2.45pm.
“In this age of digital technology and changing consumer habits, the hospitality sector is constantly looking for solutions to enhance each customer’s visit and make it as personalised as possible,” says Duc Phan, Director of Strategy and Products at UCOPIA. “Often underestimated by professionals, the Wi-Fi network is a formidable lever of opportunity capable, if properly exploited, of promoting targeted promotional and informative content directly to consumers’ mobile phones. Our partnership with Alcatel-Lucent Enterprise will enable us to offer hotels a turnkey solution for secure Wi-Fi connections combined with high-performance proximity marketing services.
“We’ve been working with the hotel industry for 20 years, and we’re committed to helping them make the right transition to digital engagement and mobility, in complete security. With this in mind, we have extended our ecosystem of partners to meet the specific needs of the market,” continues Nicolas Duez, WLAN Sector Director, Alcatel-Lucent Enterprise. “Wi-Fi is still an essential service in terms of customer and employee experience. It is also an important element in the digital transformation of hotels. Today we are joining forces with Ucopia to enrich our ecosystem and meet the requirements of customers and hoteliers. We intend to establish ourselves as an integrated, versatile supplier offering total convergence for this market.”
About ALE :
Alcatel-Lucent Enterprise, France’s leading enterprise communications company, has been helping businesses connect with their customers for 100 years. Our mission is to connect everything to create the personalized technology experiences customers need. On your premises, in the cloud or a mixed model, we deliver effective network and communications solutions for your people, processes and customers. With a tradition of innovation and commitment to customer success, ALE is a leading provider of network and communications solutions and services to more than 830,000 customers worldwide. With a global presence and local offices, more than 2,200 employees and over 2,900 partners in over 50 countries operate under the Alcatel-Lucent Enterprise brand. * The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
