Discover useful and concrete advice for easily digitizing amusement parks. Here is an 8-point checklist to explore how theme parks use Wifi technology to optimize their operations and enhance customer service:
1.Wifi Infrastructure:
- Check the availability of a robust Wifi infrastructure throughout the park.
- Review Wifi coverage to ensure it reaches all strategic points in the park.
2.Easy Connection:
- Ensure that visitors can quickly and easily connect to the Wifi network.
- Check if the authentication process is user-friendly.
3.Data Collection:
- Examine how the park collects data on visitors‘ Wifi usage.
- Check if the data is used to understand visitor behavior.
4.Personalization:
- Analyze how Wifi is used to personalize the visitor experience.
- Check for any special offers or recommendations based on online behavior.
5.Real-time Communication:
- Check if Wifi enables visitors to receive real-time updates on wait times, special events, etc.
- Examine how the park communicates with visitors via Wifi in case of emergencies.
6.Mobile Applications:
- Check if the park offers a mobile application to help visitors navigate and make the most of their day.
- Examine the application’s features related to Wifi.
7.Security:
- Review the security protocols in place to protect the Wifi network.
- Check if visitors are aware of security risks associated with the use of public Wifi.
8.Customer Feedback:
- Check if the park collects feedback from visitors about their Wifi experience.
- Examine how this feedback is taken into account to improve services.
This checklist can help assess how a theme park uses Wifi technology to enhance its operations and provide better customer service. It can serve as a starting point for a complete evaluation of the Wi-Fi experience in a given park or to launch a digitalization project and integration of a new Wi-Fi solution in the park. It is also a checklist that can be adapted for a similar project for events, festivals, or any other public places.
